» Globalization

Globalization

Case Study

Performance Improvement – Globalization

The Company: A $22 billion US Healthcare Payer

The Opportunity: Company seeking to proactively address changing market and regulatory environment, and reduce operating costs.

Actions: Led with functional assessments organization-wide (IT, service operations, customer acquisition, medical management, support functions, pharmacy and government services), and generated target savings of $425 million from global sourcing of services. Led in demand generation for various business units via the development of thought leadership, promotion of best practices, transformation of labor arbitrage enquiries into more strategic and holistic discussions, contribution to the establishment and promotion of policies and procedures for outsourcing related activity and introduction of new service providers and capabilities to the firm.

Results: Converted opportunity to interest and a pipeline of projects supported by business unit leadership. Total contract value of project pipeline estimated at >$230 million.

Influenced Direction!

“Our work with Tarun Mehta of Paramita LLC aimed to reduce the operating cost structure for business and support functions. Tarun engaged senior business leadership across all towers in strategic and holistic assessments to generate demand for globalization initiatives. Tarun effectively converted interest from the assessments to a pipeline of projects that targeted $425million in savings.” John Haworth Head of Globalization COE at Cigna when he worked with Paramita.

Created Value!

“We engaged Tarun Mehta of Paramita LLC to help us validate a new service offering for organic growth. Tarun took the time to understand our business and our capabilities and then executed a study that provided insight on the target customer’s buying levers. Paramita provided us with a market tested value proposition and path that we leveraged to grow our business.” Daniel Chavez CEO, Dextra Technologies

Partnered Effectively!

We worked with the Paramita team to develop and implement processes that enabled effective ordering of IT assets to refresh the IT Network (LAN and WAN) at over 50 sites. Tarun Mehta and his team not only developed and implemented new processes but also efficiently program managed the transition activities. The Paramita team cut our order cycle times from 30 days to 8 days and effectively partnered with the organization to meet all key milestones in each site’s network refresh. Harsh Dhundia Director IT at Cigna when we worked with Paramita

Made an Impact!

Our group supported service improvement programs and incorporation of Lean/Six Sigma best practices for several initiatives that Tarun Mehta executed as interim AVP of IT Services – Sourcing and Vendor Management. Tarun worked as an impactful change leader by empowering, engaging and challenging his team to increase capacity and improve customer satisfaction through efficiency and technology. Tarun successfully created a department with improved morale, processes, capabilities and technologies, which provided a better customer experience, while exceeding their established service levels at 10% lower cost. Cecelia Hanighen, Was “National Manager, IT Performance Excellence” at Catholic Health Initiatives when she worked with Tarun

Globalization

Performance Improvement – Globalization

Influenced Direction!

Created Value!

Partnered Effectively!

Made an Impact!

Paramita, LLC.

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