» Operational Excellence

Operational Excellence

Case Study

Performance Improvement – Operational Excellence

The Company: A $22 billion US Healthcare Payer

The Opportunity: The company had outsourced its IT services to a third party vendor, and then decided to repatriate ownership and refresh its IT network across 50 sites, with the project to be completed in 18 months. The existing equipment order process was not adequate to sustain the volume or meet the timelines – order cycles were taking 30 days on average.

Actions: Led with the design and implementation of a complete new order-to-invoice process, facilitating sessions with internal stakeholders, OEMs, channel partners and third party vendors. Developed tools and mechanisms to identify and track data and support management reporting.

Results: New process implemented and order times tracked for six months to determine effectiveness. Order cycle times reduced from 30 day to 8 day average, improved visibility and greater controls.

Influenced Direction!

“Our work with Tarun Mehta of Paramita LLC aimed to reduce the operating cost structure for business and support functions. Tarun engaged senior business leadership across all towers in strategic and holistic assessments to generate demand for globalization initiatives. Tarun effectively converted interest from the assessments to a pipeline of projects that targeted $425million in savings.” John Haworth Head of Globalization COE at Cigna when he worked with Paramita.

Created Value!

“We engaged Tarun Mehta of Paramita LLC to help us validate a new service offering for organic growth. Tarun took the time to understand our business and our capabilities and then executed a study that provided insight on the target customer’s buying levers. Paramita provided us with a market tested value proposition and path that we leveraged to grow our business.” Daniel Chavez CEO, Dextra Technologies

Partnered Effectively!

We worked with the Paramita team to develop and implement processes that enabled effective ordering of IT assets to refresh the IT Network (LAN and WAN) at over 50 sites. Tarun Mehta and his team not only developed and implemented new processes but also efficiently program managed the transition activities. The Paramita team cut our order cycle times from 30 days to 8 days and effectively partnered with the organization to meet all key milestones in each site’s network refresh. Harsh Dhundia Director IT at Cigna when we worked with Paramita

Made an Impact!

Our group supported service improvement programs and incorporation of Lean/Six Sigma best practices for several initiatives that Tarun Mehta executed as interim AVP of IT Services – Sourcing and Vendor Management. Tarun worked as an impactful change leader by empowering, engaging and challenging his team to increase capacity and improve customer satisfaction through efficiency and technology. Tarun successfully created a department with improved morale, processes, capabilities and technologies, which provided a better customer experience, while exceeding their established service levels at 10% lower cost. Cecelia Hanighen, Was “National Manager, IT Performance Excellence” at Catholic Health Initiatives when she worked with Tarun